Transparent IT Support & Pricing

Experience the difference of working with a seasoned IT professional who understands your business needs. No hidden fees, no unnecessary services – just the right support at the right price.

View Our Solutions

Why Partner With Falk Services

⏱️

20+ Years Experience

Benefit from over two decades of IT expertise across multiple industries and technology environments.

🔍

Focused Attention

Receive personalized service from an IT professional who takes the time to understand your unique business needs.

💰

Transparent Value

Pay only for what you need with clear pricing that delivers measurable business impact.

IT Support Solutions

Choose the level of support that aligns with your business requirements. All plans include proactive monitoring, security updates, and expert technical support from a professional with over 20 years of experience in IT solutions. Our packages are designed to grow with your business, providing the right level of support at each stage of your development.

Essential Support

$175/month per user
Introductory Offer: $150/month for 3 months
  • Remote help desk (8am-6pm, Mon-Fri)
  • Basic security monitoring
  • Windows/Mac OS updates & patching
  • Email support (8-hour target response)
  • Monthly system health checks
  • Business application assistance
  • Basic cloud account management
  • Backup solution guidance
  • 4 hours remote support monthly
  • On-site support
  • Strategic IT planning
  • Quarterly business reviews

Minimum 5 users

Get Started

Strategic Partner

$295/month per user
Introductory Offer: $250/month for 3 months
  • Premium help desk (7am-8pm, Mon-Fri)
  • Comprehensive security guidance
  • Windows/Mac OS updates & patching
  • VIP support (2-hour target response)
  • Proactive system monitoring
  • Business application optimization
  • Cloud services management
  • Custom backup strategy
  • Unlimited remote support
  • 4 hours on-site support monthly
  • Monthly IT strategy discussions
  • Technology planning assistance

Minimum 5 users

Get Started

The Falk Approach to IT Support

With over two decades of experience, I've developed a unique approach to IT support that focuses on your business success, not just your technology.

User-Centric Focus

I prioritize the needs and experiences of your team when designing and implementing technical solutions. Technology should enhance productivity, not hinder it.

Business Alignment

Every technical decision is made with your organizational goals in mind, ensuring that your IT infrastructure contributes to your operational success.

Proactive Management

I identify and address potential issues before they impact your business, minimizing disruptions and maintaining productivity.

Knowledge Transfer

I'm committed to sharing technical knowledge with your team, empowering them to better understand and manage your systems day-to-day.

How We Compare

See how partnering with Falk Services compares to other IT support options for Bay Area businesses.

Features In-House IT (1 FTE) Large MSP Falk Services
Annual Cost (10 users) $120,000+ $30,000+ $21,000+
Personalized Service
20+ Years Experience
Direct Access to Senior IT Professional
Practical, Business-Focused Solutions
No Hiring/Training Costs
Consistent Point of Contact

Specialized Services

After-Hours Emergency Support

$175/hour

Priority support outside normal business hours for critical issues that can't wait until morning.

Additional On-Site Support

$175/hour

For hands-on assistance beyond your plan's included hours, adding flexibility when you need it most.

HIPAA Compliance Package

$85/month per user

Specialized compliance monitoring, documentation, and security measures for healthcare providers.

Legal IT Package

$85/month per user

Expert support for legal-specific software, document management, and confidentiality requirements.

Enhanced Cloud Backup

Starting at $75/month

Secure, automated, multi-location backup for your critical business data with rapid recovery options.

IT Strategy Consulting

$175/hour

Expert guidance on technology investments, digital transformation, and long-term IT planning.

Special Offers

Annual Payment Discount

Save 10% on your monthly rate when you choose to pay annually, simplifying your budgeting process.

Onboarding Fee Waived

$750 setup fee waived with 12-month agreement, making your transition to Falk Services seamless.

Referral Program

Receive one month of free service for each successful referral, plus a $250 bonus for referrals that sign annual agreements.

Frequently Asked Questions

What makes Falk Services different from other IT providers?
Unlike large MSPs where you might deal with different technicians each time, with Falk Services you work directly with an experienced IT professional who takes the time to understand your business. With over 20 years of experience, I provide personalized attention that combines technical expertise with business strategy, ensuring solutions that genuinely support your goals rather than just fixing technical problems.
What is included in the initial setup process?
The onboarding process includes a thorough assessment of your current IT infrastructure, installation of remote support tools, basic security review, and documentation of your environment. I'll also set up user accounts in the support system, review existing backup procedures, and provide orientation for your team to ensure a smooth transition to managed services.
What are your typical response times for support requests?
Response times vary by service tier: Essential clients receive responses within a target of 8 hours, Professional clients within a target of 4 hours, and Strategic Partner clients within a target of 2 hours. Critical issues affecting multiple users are always prioritized regardless of plan level to minimize business disruption. While these are target times, I strive to respond as quickly as possible to all client needs.
Can we change our service plan if our needs change?
Absolutely! You can upgrade your service plan at any time as your business needs evolve. Downgrades can be made at the end of your current billing cycle. I'm committed to ensuring you have the right level of support for your business at every stage of growth.
How does billing work for your services?
I bill monthly in advance for managed services, with any additional services beyond your plan's inclusions billed at the end of the month. All invoices include detailed service reports so you can see exactly what you're paying for. I accept all major credit cards, ACH transfers, and checks for payment.
Is there a minimum contract period?
Standard agreements are month-to-month with no long-term commitment required, giving you flexibility and peace of mind. However, clients who commit to 12-month agreements receive special benefits including waived onboarding fees, locked-in pricing, and priority scheduling for projects.

Ready for IT support that truly understands your business?

Contact me today for a free consultation and personalized assessment of your technology needs.

Schedule a Consultation